Terms & conditions.

About these terms

These terms and conditions apply to your use of the ACME Performance website and facility at 3/36 Central Drive, Burleigh Heads QLD 4220, and to all memberships, class bookings, and drop-in visits. By booking a session, purchasing a membership, or training with us, you agree to these terms. Your membership agreement and signed waiver form part of these terms; if there is any inconsistency, the membership agreement prevails.

Memberships & payments

• Membership fees are payable in advance by recurring direct debit unless otherwise agreed.
• Memberships are flexible with no lock-in contracts, unless a fixed-term option is expressly stated at sign-up.
• Memberships are personal to you and cannot be shared or transferred.
• If a payment fails, we will attempt to contact you. Access to sessions may be paused until the account is brought up to date, and dishonour fees charged by your bank or our payment provider may apply.
• We may adjust membership pricing with at least 30 days' written notice.

Bookings & class cancellations

• Group sessions must be booked through our booking system, subject to availability and class caps.
• Please cancel bookings you cannot attend as early as possible so the spot can go to someone else.
• Repeated late cancellations or no-shows may incur a fee or affect booking privileges. Current cancellation windows and fees are shown in the booking system.
• We may change the timetable, coaches, or class formats, and may cancel classes where necessary. We will give as much notice as we reasonably can.

Suspensions & membership cancellation

• You may suspend your membership for holidays, injury, or other reasons by giving us notice before your next billing date. Minimum and maximum suspension periods may apply.
• You may cancel your membership by giving notice in writing before your next billing date. Fees already paid are non-refundable except as required by law.
• We may suspend or cancel a membership for non-payment, breach of these terms, or behaviour that puts staff or members at risk.

Drop-ins

Drop-in visits are casual, paid per session, and subject to the same booking rules, waiver, and facility rules as memberships.

Health & safety

• You must complete our waiver and health questionnaire before your first session, and tell us about any injuries, medical conditions, or changes to your health that may affect your training.
• You should obtain medical advice before starting a new exercise program if you have any doubt about your fitness to train.
• Always follow coach instructions and use equipment only as directed.
• Youth athletes require the consent of a parent or guardian, who must also accept these terms on their behalf.

Assumption of risk

Strength and conditioning training is physically demanding and carries an inherent risk of injury. To the extent permitted by law, you participate at your own risk. This does not exclude, restrict, or modify any rights or guarantees you have under the Australian Consumer Law, including guarantees that services will be provided with due care and skill.

Facility rules

• Treat coaches, members, and equipment with respect.
• Return equipment after use and report any damaged or faulty gear to a coach.
• Personal belongings are brought into the facility at your own risk.
• We may refuse entry or ask anyone to leave for unsafe or disrespectful behaviour.

Website & intellectual property

Content on this website, including text, images, video, and branding, is owned by or licensed to ACME Performance and may not be reproduced without our written permission. Website content is general information only and is not medical advice. We may update the website and these terms at any time; the latest version will always be published on this page.

Liability

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law. To the extent permitted by law, our liability for any claim arising out of your use of the facility or website is limited to resupplying the relevant services or refunding the amount you paid for them, and we are not liable for indirect or consequential loss.

Privacy

We handle your personal information in accordance with our Privacy Policy.

Governing law & contact

These terms are governed by the laws of Queensland, Australia. Questions about these terms can be sent to [email protected] or 0447 374 884.